Best Buy
Stereo Without Readable Receipt Refused for Repair or Exchange

My son received a 3disc changer Phillips stereo for Christmas. The CD player never worked. My sister bought the player for him and paid cash for it. Her receipt didn't have all the appropriate information on it because when she purchased it the
paper ran out. So you can't read it. So I took the stereo in to be traded or fixed at the Rockford Store. I was told they
couldn't do anything because there is no receipt. I am so upset this was so unprofessional. I asked if they could fix it and
they told me there was nothing they could do because it is up to the customer to have a legible receipt. This is probably true
but; customers are what make their business run. I left the
stereo there and told them keep it. It doesn't do my son any good if it doesn't work!!! Once again Best Buy doesn't stand
behind there products.

Valerie
Rockford, Illinois

Company: Best Buy
Country: USA
State: Illinois
City: Rockford
Address: State Street

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