Best Buy
Ripoff, stole my stock stereo and wont replace it

I bought a stereo from Best Buy Sept of last yr and had them install it. Shortly after that I found out I had a 6 disc changer in my trunk. However this was a stock 6 disc changer and there are no stereos on the market that it works with other then a stock stereo. I want back to Best Buy this past weekend and asked if I had signed something waiving the right to have my stock stereo back once the installation was done.

The Manager I spoke to (Mike) told me that they ALWAYS give back the stereos. (But mine was an exception I guess) I told him that I never got mine back and that now I have a 6 disc changer that I can't use. He said he did not know what happened he was not the manager at the time and that they always give back the stereos. He said he could give me a DISCOUNT on new hardware if I wanted. (Why would he give me a discount if they "ALWAYS" give back the stereos, maybe because they dont "ALWAYS" give them back)

I cantacted Volkwagon and asked how much it would cost to replace a stock stereo they told me without the trade-in it costs $459.00 to replace it. I figure Best Buy can do one of 3 things. 1. Come up with the stereo they stole from me. 2. Replace the stereo they stole from me through Volkswagon. 3. Give me a 6 disc changer that is compatable with the stereo I bought from them.

Company: Best Buy
Country: USA
State: California
City: Burbank
Address: 1501 North Victory Place
Phone: 8188455121

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