Sears Home Repair Service
Dryer Repair Dragged On for Seven Months With Conflicting Answers

Sears Home Repair is the worst service ever. We've been dealing with this ridiculous department since July. Our dryer broke down and we called Sears to come check it out. The tech then told us that the motor was out and it was still covered under Samsung's 5 year part warranty, so we would only pay for the repair. We agreed to the service. We paid 80 at that time, then we had to pay 50 when they came to fix it. The tech told us it would take a week for the new motor to come. Every week we would call them 3-5 times and each time we would get a different arrival date for the motor and set up the repair date. Then finally in September one representative had enough sense to tell us the truth and told us the part was on back order.

Finally in mid-September we received the part and from there we set up the repair appointment. That's when it got even worse. I took off work 4 different times because I thought the tech was coming, then I would get a call at the end of the day saying that the part isn't covered and we have to pay for it before anyone fixes it. So when we would call back and speak to supervisors we were told that's not true and that the part is covered. For some reason the service department and dispatch department kept telling us opposite things. Then all of a sudden we stopped getting calls.

Here we are 7 months later with still no dryer and just a big motor sitting in the basement. I reported Sears to the BBB. Worst company ever.

Company: Sears Home Repair Service
Country: USA

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