Best Buy
Store Refused Return of Phones Bought at Another Location

It's a Holiday season and stores should be ready for any returns or exchanges but Best Buy is only open to sell and nothing else. They don't care about doing any returns/exchange. All they are doing is sending the customer to return their merchandise from where its originally bought. This is what happened to me. I bought cellphones from them and all I wanted to do was return them and buy something else from Best Buy. I wasn't even asking for any refunds. The cell phones were bought at full retail price. The packaging was unopened with receipts under valid return policy. I was told to go back to the same location where I originally purchased. Who makes this kind of policy? Best Buy is a franchise not privately owned. I couldn't get what I wanted to buy and wasted over 2 and half hours. Employee was told at the first place by a male gentleman with white shirt and when she was almost done with it, the same gentleman told her to stop and refuse the return. I mean who does that? It's a waste of time and embarrassment front of other 50 customers. I am pretty pissed and will never go back to that store and will spread this word with my social network.

Company: Best Buy
Country: USA

  <     >