Hewlett-Packard (HP)
Support cuts off calls, gives no service ID and refuses warranty help
- 04-17-2013
- 19
Electronics and household app.
Do not buy a HP product!!!
If you expect any customer service forget it!!!
YOU want to trace YOUR calls with YOUR notes, names, employee identification, etc, yet, they refuse to give you that information. Yet, they spend all day and night verifying your social, your phone number, your address, etc
Their favorite trick is to put you on hold then just cut off the call. Because they won't give you a customer service ID they know you can't report them. Then they outright lie.
Because they lie and promise something then don't follow thru I have to call them day after day and it takes 4 people and the odd hang up to eventually talk to someone again.
They count on you giving up and just go buy another PC because they won't help you EVEN UNDER WARRANTY!
Save yourself tons of grief & purchase something else.
Company: Hewlett-Packard (HP)
Country: USA