Direct TV
Installation dispute and service shut off despite $152 payment

I have had Direct TV for 3 years and recently moved. I called them to move the dish and to add another TV. They had said there would be a setup charge, but since DISH offered 4 rooms for free, they said I would not be charged these fees. The service man came on Oct. 15 late on a rainy day and only hooked up one receiver. I had to call the cable company back to reschedule for the following week. They did not show.

I called again and said I still needed the 2nd TV hooked up and there was to be no charge. About 2 P.M., a serviceman showed up saying he was here to service my system. I said no, I needed a second hookup. He called his company to see if he could do the job and they said yes. Through all this, all I had was a cell phone, and one time I was kept on line for 45 minutes, running me over my minutes by $100. Now today (Dec. 7) I had my service shut off for unpaid bills.

I sent them a check for $152.00 2 weeks ago. Now they say I still owe $221. I am totally fed up and you can't trust what their representatives say over the phone.

Company: Direct TV
Country: USA
State: California
City: El Segundo
Address: 2250 East Imperial Hwy
Phone: 8003473288

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