Sears
Returned Notebook Computer Still Charged to Account

I ordered a expensive lap top on line. When it came I noticed it was a note book and not the lap top I thought I purchased. I never opened it because I knew it was too small. Returned it to store next day on opened. Was told that they could not give me credit at this time for it because this could not be done on there computers. But they would handle it in 5 to 7 business days and give me credit. This did not sound like a plan I was comfortable with. So I made them give me a receipt which they did not want to do. When my bill came it was still charged to my account. Even though I have proof I returned it. Well to make a long story short. I have talked to 10 customer support people and I am at the corporate customer support level now. 45 days later 30 hours later No one can remove this from my bill. They know I returned Item but they cannot find item, (Do to their drop shipper) So they are making this my fault. Can not receive any satisfaction. Buyer beware

Company: Sears
Country: USA
State: New York
Site: sears.com

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