Sears Santa Barbara
Refusal to refund wrong item ordered by sales associate #516927577

A Sales Associate at my local Sears store ordered an item for me online. She ordered the wrong item and I returned it to the store. This was one month ago. It was from a third party seller - neither she or I or the manager Shieanne were aware of this. I have been trying to get a refund of $92.88 or at the least a store credit. I have exchanged emails with a robot for the past month. Form replies telling me to send it to Wayfair and pay shipping costs. I don't have the item in my possession and did not make the error. I am getting very angry about this situation and I hope it can be resolved quickly. Sears has performed very poorly and I don't care to ever step in a Sears store again. I have had 6 responses to my complaint which is a form letter telling me to return the item to Wayfair! I don't possess it! Your local staff is very apologetic but cannot do anything. They aren't even trained to understand you use 3rd party sellers. They made the error and Sears needs to resolve it.

Company: Sears Santa Barbara
Country: USA
Address: Z3845 State St Santa Barbara CA 93105 1
Phone: 18002836940
Site: sears.com

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