Home Depot
Refrigerator Down Three Weeks Under Outsourced Warranty Plan

I purchased a double door refrigerator just as Home Depot was introducing their own in-house warranty plan. They have since sold that service and outsourced it to local repair companies that are either incompetent or have no incentive to fix the appliance. My refrigerator has been down three weeks, including the holidays, with the local store in Huntington Beach a complete failure in following up. They state they are not the warranty people and cannot replace my refrigerator, as it was a "fix or replace" warranty. A case study in how not to cultivate customer loyalty.

The repair company only schedules 5-hour windows and usually shows up at the end of the window with no clue how to fix it. They actually required me to replace a water line for $600, which they claimed was the problem. Guess what, it wasn't, and they still can't figure it out! Never buy an extended warranty or appliance from these rip-off artists.

Company: Home Depot
Country: USA

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