Home Depot
WARRANTY SCAM - Manager Appliances Section

I purchased a double door refrigerator just as Home Depot was introducing their own inhouse warranty plan. They have since sold that service and outsourced it to local repair companies that are either incompetent or have no incentive to fix the appliance. My refrig has been down three weeks—including the holidays with the local store in Huntington Beach a complete failure in follwing up. They state they are not the warranty people and cannot replace my refrig as it was a: fix or replace" warranty. A case study in how not to cultivate customer loyalty. Repair company only schedules 5 hour windows and ususally shows up at end of windown with no clue how to fix. They actually required me to replace a water line foir $600 which they claimed was the problem. Guess what—it wasn't and they still can't figure it out! NEVER an extended warranty or appliance from these rip-off artists.

Company: Home Depot
Country: USA

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