General Electric
Consumer and former customer - Electric 50 gallon water heate

On December 26 I bought (on line) a 12 year 50 gallon electric water heater from Home Depot and included an unlimited warranty in the purchase. I paid $1071 with a credit card for the tank and installation. Home Depot assigned the installation to a national firm. They came to my home on 12/26 to install it. My electrical wiring did not have a proper cut-off switch so I had to have an electrician rewire my closet area before the tank could be finished. The next day the plumber came back to complete the job only to find that the tank was defective. The plumber had to wait on the phone for over four hours to get authorization from GE to obtain a replacement water tank, subjecting him the most rigorous testing to ascertain that the tank really was defective. The plumber went to Home Depot and secured a second tank. The final install was completed on January 8. We were without hot water for over two weeks. Now the newer tank has malfunctioned. I called GE who claimed that my tank was out of warranty so it wasn't their responsibility to repair it. GE recommended I take a circuit tester to see if the tank had defective elements. I explained I knew nothing about testing and that's why I hired the installment done in the first place. They denied liability! They said I should hire a contractor (sid) to check it out. I then called Home Depot's extended warranty department. They had no record I had purchased a tank or a warranty. Fortunately I kept all the documentation and credit card evidence and with the help of a VERY dedicated store manager at store Home Depot 3902 in Oklahoma City I was able to prove my purchase through her.By the way she was cut off her call after being on the phone for over 15 minutes! Finally I have evidence of my extended warranty and a plumber has been assigned to repair my water tank. GE could use some training of their personnel and so could Home Depot's Extended Warranty Department.

Company: General Electric
Country: USA

  <     >