American Education Services
Wrong Repayment Plan Info, 13 Calls and No Email Reply

American Education Services, AES, has terrible customer service. A customer service representative told me erroneous information about a modified graduate repayment system (MGRS): that it would A) not use forbearance time, and B) bring the account current and not make another payment due for 2 months. I then immediately received a bill due in two weeks (not two months).

I called AES 13 times and sent them an email, which they assured me they would respond to within 48 hours. They NEVER did. When I finally reached them by phone, they denied everything and said it was my fault for being delinquent. The customer service rep eventually hung up on me after telling me he did not care about the inconsistencies within the company or the company's reputation, because all that mattered was that I repay my loan because I borrowed the money.

Company: American Education Services
Country: USA
Site: aessuccess.org

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