American Education Services
AES rejects valid payments from checking account they've deemed "invalid, " but they can't tell me why. - Student Loans

American Education Services has been rejecting my payments from two valid checking accounts for over 90 days. If i knew what I was doing wrong I could fix the problem, but no customer service representative has any idea!
They've told me to try forbearance while I "fix the problem." I don't understand why I should go into forbearance when I've been making timely payments from checking accounts that work everywhere but AES. This has already affected my credit rating, and AES says there is nothing they can do about it. One customer service rep told me "well, try a check from that account again and see what happens." WHY? So my credit score can take a bigger hit while I wait around and get no answers because the rep's can't pull up the specific information on my individual payments? All I'll be told is that I've entered some invalid info for my account, and I'll go back and check everything I've entered (again and again) find NO ERRORS, and confirm that this is the exact payment info I've been using on other sites with no problems.

I WANT TO MAKE PAYMENTS! I want to give this company money as I agreed to do when I signed onto the loans, but I can't get an answer from any service rep when I ask them how I can go about finding the reason for an "invalid" error on a valid checking account. I'm in tears because I feel so helpless, and because I WANT to do the right thing and I'm unable to for reasons that feel entirely out of my control.

Company: American Education Services
Country: USA

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