AT&T
Final Bill Near $1400 After Credits Promised Post-Cancellation

I cancelled my account back in May of '07. I received my last bill in the amount of $1,033.00, but it needed to be revised due to many technical problems I encountered during the active time of service. Repair techs came out on service claims, and there were hours and hours of phone "calls" (arguments), and I was transferred to and from every single department within AT&T, some a couple of times, etc.

Finally, about a month ago I spoke with ANOTHER rep at AT&T, who stated that they would be contacting me at my home phone with the total amount due after all the credits were deducted. The credits to my bill were to be for every call between 1 and 3 minutes, since these calls were all collect calls. Very expensive! I never received a phone call, so I called back to follow through myself. Still nothing!

Then I finally got a notice in the mail on Aug. 28th, which was sent on Aug. 23rd, regarding my former account's outstanding total of $19.50: "Failure to pay the outstanding balance..." yada yada yada. So the same day I received the notice, I called AT&T to pay the amount stated, only to hear the rep tell me my outstanding bill was a little shy of $1400.00 and that the $19.50 was a separate amount due from the NEW account made in July of '07!

My account was terminated in May. I still received bills, so in the middle or at the end of June I called AGAIN to cancel, and I have a confirmation code. Where is this new charge made in July coming from? Where are my credits owed? How is my bill getting higher?

Company: AT&T
Country: USA
State: California
City: Sacramento
Phone: 8002882020
Site: www.att.com

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