Daily Southtown
Ripoff Bad delivery and customer service. Filed with local BBB and nothing happened. Useless, incompetent people at this newspaper!

Here is a copy of the letter I wrote to the president and general manager of the Daily Southtown!

I am enclosing a copy of the complaint letter that I filed with the Better Business Bureau, indicating the problems and lack of customer service I have received with your company. It is such a shame that your newspaper, which I love to read, has bad customer service representatives and delivery persons.

No one at your place of business seems to care when someone calls in with a problem. I have lies upon lies told to me and my husband. It's really easy to get a newspaper out to someone; I just don't comprehend the difficulty with this issue. I was in customer service for years and a manager at two different places. If my staff or I acted in this way, we would have been out of a job.

Since I am writing to you, I will also mention that you should have people answering your phones that you can understand! Half of them slur their words or sound so sleepy. Get some better people and good training, or you'll have many more problems.

I would hope that by sending you both this letter and also filing a complaint with the BBB, that I will get a resolution.

I have tried to get resolution from the customer service reps, from filing complaints and no one will call me back. I asked for my money back from the last subscription (A whopping $28) and free subscription for another 6 weeks. No one has responded.

Company: Daily Southtown
Country: USA
State: Illinois
City: Tinley Park
Address: 6901 W 159th St

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