Cal Spas
California Acrylics Fails to Uphold the terms of their warranty

I have a 7 year old Cal Spas Hawaiian Classic 2000 which has developed (13) 1" to 4" blisters in the interior. One of these blisters is located at a drain outlet and leaks profusely when the pump is on, another is on a seat and has cracked open.

According to the "warranty" that came with the spa, the acrylic plus shell is supposed to be warranted for 10 years.
After talking with Cal Spas' CSR Peggy Hamblin, they quickly made several attempts to invalidate my warranty over the phone by claiming that I must have mistreated it, overheated, or improperly installed it. They even went so far as to claim that because the dealer I purchased it from is no longer in business that the warranty is invalid. Keep in mind that the warranty is on Cal Spas paperwork, not the dealers.

The bottom line is that they are refusing to honor the terms of their own warranty. I left a detailed phone message with Catherine Irving describing the problem which was ignored.

I am preparing to pursue this issue through legal channels but in the meantime, and for who knows how long, I am without a spa.

This company has a history I can see of neglecting warranty repairs. They seem to take great pride in selling disposable spas with customer service that is deplorable.

Company: Cal Spas
Country: USA
State: California
City: Pomona
Address: 1462 East 9th Street
Phone: 8008227727

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