Sears
Water Heater Repair Took 12 Days and Cost $1,214

I had a water I bought through General electric in 2008 and had a warranty until 2014. On Friday Nov 25 I called Sears up for a water heater repair and was offered a (1year) insurance and repair for $200.00. I took and paid for the offer. When the repair man came he informed that the problem with the water heater was the coil that lights the water heater, and he would have to order the part as he did not have the part with him. Nov, 31 came and went with many phone calls to Sears. Their only answer was, "It is being researched." When I asked them what that meant. They stated they could not find a vendor with the part. I told them that the water heater is only three years old and has a six year warranty, why not order it with GE. The days continue to go by with cold showers, they told me they understood, but I doubt they take cold showers with the weather being 42 degrees. On Dec 6th I talk, complained and beg through various sears operators until I was pushed through the contract department. I told them my case and insisted that it had been 12 days and counting with an inop water heater. They agreed to replace it but charged me another $109.00 for a flexible water line and a city inspection fee. I told them I bought the insurance and he told me that was for the water heater. I relented and said fine charge. When the repairman came he charged me $95 for 3 clamps and grounding wire (stating new county codes), another $150.00 for a gas valve, gas line, and gas trap (stating the gas valve was old, also $210.00 for expansion tank (stating new county code), $450.00 for a double wall venting and 2x vent cap. For a total of $905.00 and a grand total of $1,214.00. They stuck me for 12 days without service, so by the time all those days had elapsed, my family could not take it. I could not let them go with going more days with cold showers while research for another repairman. Fool me once shame on you, fool me twice shame on me.

Company: Sears
Country: USA

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