Sears
Water heater order recharged and installation fees added unexpectedly

I ordered a new water heater from Sears over the phone. They have a special number just for buying water heaters. First they charged my debit card. Then they called and said the store closest to me didn't have the model I ordered and they would have to credit my account. I told them fine but they would have to wait to charge it again for the other store until the first credit appeared in my account. Then FINALLY five days later they sent an installer out here. I only then find out that I'd have to pay another $300. Oo to have it installed. I had already paid for a basic install. They never told me there could me more charges to bring it "up to code".. So for a $329.00 water heater... The total bill would be over $1,000. Oo. I told them to forget the install and I'd just have someone else put it in. They tried to argue with me on that. I'm so angry that I can't see straight. I have a water heater sitting in the box in my garage. And no one yet to install it. So beware of those hidden water heater charges.

Company: Sears
Country: USA

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