Sears
Bathroom Problem Unresolved After Eleven Months of Calls

I figured it was time for an update on the bathroom situation. I have spoken to Tamara from Sears on a couple of occasions. Unfortunately, no progress has been made. Despite her voicemail stating that she will return a call by the end of the next business day I always have to call her the following week for an update. She tells me she e-mails different people at Sears but nobody responds to her e-mails. I always get the same response that I must be upset by the situation and that she is "sorry" for the bad experience. Apparently, Sears is more concerned about not fixing this problem than potential future projects. This is unfortunate for them because my wife and I will be remodeling our kitchen next year and another bathroom the following year. Sears was first notified of the problems almost 11 months ago. What more has to be done to get this situation resolved? Can anybody offer advice on how to deal with Sears?

Company: Sears
Country: USA

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