Atrium Corporation
Atrium Windows and Doors Refusal to honor warranty on defective windows

Their warranty is written to maximize marketing value (they call it a "transferable lifetime limited warranty") yet the fine print contains a variety of loopholes and procedures that customers must follow to keep the warranty valid. If you don't follow the steps to the letter, they refuse to honor the warranty.

In my case, they provided a highly defective product. I have dual pane windows. Between the panes there is a rubber seal around the circumference of the window frame. This seal is failing and is drooping down into the windows, obstructing the view through the window panes. The defect is present in 35 windows in my home, all of which will need to be replaced.

The windows were installed in 2004 (8 years ago, when the home was constructed). I purchased the home from an investor who built the home and never moved in. The warranty terms cover 100% of replacement costs for defects that are discovered within the first 15 years, so my windows should be fully covered.

Company: Atrium Corporation
Country: USA
State: Texas
City: Dallas
Address: 3890 West Northwest Highway, Suite 500
Phone: 2146305757
Site: atrium.com

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