Prime Pool Market
Ripoff, Scammers

On April 12, I ordered a Confer Pool Ladder (Mfr Part CON7100B), a ladder pool mat, and a 24ft Round - 1/4" thick 48" Tall - Wall/Foam Floor Kit (Mfr Part WLFFP0024). We received the items the next week, and had several problems - We paid $135.00 for the 1/4" Foam Kit, but received the 1/8" Foam instead.

The Confer Ladder had several parts missing, including part of the safety feature, and all the hardware.

My wife called them on Monday, April 30, and spoke with someone named Diana. She reported the problems with the ladder and the wall foam. The difference in price between the 1/8" and 1/4" foam was about $60.00, Diana said they could refund $25.00. She got my wife in touch with someone named Charla at Confer Ladders, and she promised to send all the missing parts ASAP. I did receive the ladder parts five days later; a long time considering it was their fault in not including the parts. I attempted to call both Confer Ladders and Prime Pool Market, and was unable to get an answer at either business.

I have received the $25 check, but have not cashed it. Seems they think any little pittance they throw my way will shut me up. This company is dishonest, and completely lacking in integrity. We checked their web page, and they have now changed the price of the 1/8" foam, but in the specifications section, it is still listed as 1/4". They didn't cover their tracks very well.

Company: Prime Pool Market
Country: USA
State: Florida
City: Jupiter
Address: 601 Heritage Dr., # 221
Phone: 8776507665
Site: primepoolmarket.com

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