Zen Bedrooms
Zen Bedrooms sent wrong product - memory foam mattress

I ordered a memory foam mattress from zen bedrooms back in Novemeber, but unfortunately they sent me a memory foam mattress topper. It looks like the error was on my part and I accidentally ordered a memory foam mattress topper instead of a memory foam mattress (oops!) but Zen Bedrooms was very understand and fixed the situation. I spoke to Nelly at the HelpDesk who organized for the mattress topper to be picked up and the memory foam mattress to be re-delivered to my apartment. Very easy and nice of them! I paid a small deliviery fee (and obviously the difference in price between teh mattress topper and the memory foam mattress), which was understandable. Great customer service and very helpful overall!

Company: Zen Bedrooms
Country: USA

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