Austin D. Cox
Negligence, faulty installation, warranty issues, operating without a license

At issue is the current condition of the flooring, splitting and seam and edge gaps throughout the construction area due to faulty methods and negligence related to the specifications of the Dura-Wood product and practices involved in the installation of solid wood over concrete slab underlayment and radiant heat, including failure to:

Install hardwood product per manufacturers instructions;
Seal concrete with a moisture barrier, and failure to glue planks directly to the slab with suitable adhesive per Dura-Wood specifications (instead opting for floating floor);
Flatten concrete with leveling compound to hardwood flooring tolerances of less than 3/16 inch change in pitch over a 10-foot span, subsequently leading to additional stress and splitting in the planks in the master bedroom;
Test for moisture or temperature of the slab to assess suitability of conditions for installation; and
Properly acclimate wood to moisture and temperature conditions of the house and the rooms targeted for flooring prior to installation (instead opting only to remove product from plastic bags and return planks to closed boxes).

Company: Austin D. Cox
Country: USA
State: New Mexico
City: Albuquerque
Phone: 5052350640
Site: austinshardwoodfloors.com

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