BuildDirect
BuildDirect sold me Hardwood Flooring with Manufacturing Defects

I purchased over 2000 sq feet of BuildDirect Vanier Cosmopolitan Santos Mahogany engineered hardwood flooring for my home. I hired a professional installer to install it. About a week after most of it had been installed, I started to notice cracks (technically called checking), and delamination where the top nice wood layer separates from the underlying plywood layers.installation was stopped and BuildDirect was notified, and subsequently sent photo documentation from the installer. It took approximately 5 weeks for BuildDirect to have an inspector come to examine my floor. All during the time that installation was stopped and I was waiting for BuildDirects inspector to come, more and more of the flooring was cracking and delaminating. The inspector spent approximately 35 mins., and did not even examine a whole level of flooring, did not look at unused wood that was having the same issues, and did not measure subfloor moisture.

Company: BuildDirect
Country: USA
Address: Ste. 200 - 717 West Pender St., Vancouver, BC, V6C
Phone: 8776312845
Site: builddirect.com

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