Sears
Refrigerator Repair Delayed Over Two Weeks, Food Lost

Last year we bought a Samsung refrigerator and 3 year warranty. On June 23 we noticed it was not working, called for repair service and told first available service would be on June 30th. I thought that was kind of a long wait. (it's a fridge not a washer or dryer!!!)
So on the 30th the tech comes out and doesn't have the part I need, so I have to wait till July 8th (today). Sears used to be a reputable company... I am going to get reimbursed for the food lose, but it's been a real big inconvenience and cost a lot more to feed my family, buying food on a daily basis...

I guess it's cheaper to have less technicians to service the products you sell... Screw the customer... This will be the last thing I ever buy from Sears. Ever

Gotta run to the store to buy another bag of ice...

Company: Sears
Country: USA

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