Sears
SearsServiceSucks2011 - Kenmore Refrigerato

I posted this out on Sears website, which will probably get me nowhere, that's why I want others to at least SEE my incident somewhere else.in the future I will look at sites like this BEFORE purchasing anything anywhere anymore. Unfortunately just about any appliance anymore is CHEAP junk made by foreigners who don't make a living wage.

I am VERY upset right now. We just purchased our refrigerator back on April 23rd!!! That means we have owned this refrigerator (#6929) LESS THAN 2 MONTHS! Within a week, the freezer started to make frost over and it didn't seem to reliably stay cold on the refrigerator section! This definitely should NOT be happening, it is SUPPOSED TO BE FROST-FREE! It has gotten increasingly worse over the last week too. I can't put anything in there now without it getting freezer burnt within hours! I noticed off and on from the beginning that the refrigerator part didn't seem as cold as I would have expected it to be, after my husband also mentioned this, I kept an even closer eye on it especially because of the outside temps increasing. Currently it is barely keeping anything cool at the very HIGHEST setting right now too. It was also VERY noisy sounding when the technician installed it.

I purchased a "Master Service Plan for my refrigerator just in case. Unfortunately I have to use it! Imagine my FRUSTRATION when I placed a call to this 1-800 number only to be told that as of TODAY=June 19th, that a service repair appointment couldn't be made until GET THISJUNE 29th!!! Needless to say I told the phone idiot that this wasn't the kind of SERVICE that EXPECTED from a MASTER SERVICE PLAN! I sat there for a few seconds thinking, WOOO WAIT THAT'S 10 FREAKENING DAYS!!! I EXPECT a 24 hour turnaround, this damend thing is LESS THAN 2 MONTHS OLD!!! So KMARTTHIS IS THE KIND OF "MASTER SERVICE PLAN" you offer under the Sears name huh??? This DEFINITELY AIN'T the Sears I remember as a kid, that's for sure. When I expressed the concern of not having the use of a reliable refrigerator for 10 more days, her response was, oh under our Master Service Plan, you'll need to take pictures of the food and then we'll re-emburse UP TO (ONLY) $250... Whoppee BIG DEAL honey, apparently you don't have to buy fresh produce and grass fed meat for your family because of food allergies... Meanwhile the FACT remains that I have a LEMON for a $1000 purchase!!! I am p*ssed!!! Sears could and should automatically send us a new refrigerator faster than waiting for a service call for a less than 2 month old purchase!!! I will be going in to talk to the store manager today as soon as they open!!! I live in the metro Detroit area, so there IS NO EXCUSE FOR SUCH A RIDICULOUS service call wait! I could get a service person out here today, IF I wanted to pay for it myself, which I am NOT!

Take my advice, DO NOT WASTE YOUR MONEY ON MASTER SERVICE PLANS, they are NOT worth the paper they are written on. I expected to get someone out to look at this within ONE day. Ten days is their "earliest appointment"... Talk about rotten customer service... KMART this is exactly why you continue to struggle too! I see others out here with service nightmares too. Frankly if I lose any time from work, YOU ARE GETTING A BILLS FOR MY LOST WAGES AS WELL AS ANY OTHER COSTS THAT ARE INCURRED TOO!

At this point if I have to miss work to get this fxied, I want a BRAND NEW REFRIGERATOR delivered to my home within the next days OR I WANT MY MONEY BACK AND I'll just go to Lowes and buy a new refrig to get it by Tuesday. I'll have them put this piece of JUNK on our front porch stoop and Sears can swing by and pick it up whenever they decide they want it because I'm definitely NOT missing work waiting around for them to come and get it.

What about my inconvenience??? I will never consider buying another appliance from sears again!!! This nightmare is costly to my family in far too many ways!

Company: Sears
Country: USA

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