Sears/Kenmore
Four of Six New Appliances Broke, Repeated Stood-Up Repair Appointments

I purchased 6 appliances from Sears for my new home a few months ago at the Pleasanton California store. Four, all Kenmore, have broken. The gas dryer broke within a week of being put into service. I spent hours on the phone, literally. Took them over a month to fix it, with multiple issues receiving the parts for the repair. It broke again. For some reason, Sears seems to think waiting two weeks for a repair is acceptable. It is not. The repair person did get the dryer working again, but I can only use two of the four settings because the other two get too hot. This does not qualify as "fixed" to me. I have since had THREE appointments to get my range, dishwasher and fridge worked on, and been stood up all three times!!!

I want my money back. Plain and simple. I want Sears to take back their worthless products and refund my money. I have complained to customer service... What a joke! And to the department manager where I bought the items. Nothing. They just want to set yet another appointment... I am sure to be stood up yet one more time.

Today, I contact the CA Consumer Fraud branch of the state Attorney General.

Company: Sears/Kenmore
Country: USA

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