KraftMaid/Home Depot
Damaged Pantry Over $2000, Told to Take It or Leave It

We have had several issues when dealing with Home Depot and their KraftMaid line. I agree with other complaints that we were held hostage.

Either our project is delayed up to 6 more weeks, or we have to accept a damaged product at little or no discount.

Our pantry, which totals over $2000.00, is split, glued, shoved together, and not sanded, with rows of visible nail holes and hinges put on wrong so the facing is damaged. All four corners of the thin particle side panels are damaged on both pieces, and it does not lock in.

We are very disappointed in this line and, for the money, expected better craftsmanship. This has occurred with almost each section ordered.

We were then told by Home Depot that they were the only ones we could finish our kitchen through, and that we had no choice if this was the pantry and line that we needed. Take it or leave it. They held the only contract. KraftMaid could not be contacted or reached and refused to give me any information.

We offered to take pictures and negotiate a discount versus reloading this and waiting 6 more weeks, and they would not reach what we felt was a more than fair deal, considering this has been a continuing problem with this line and store.

To tell the truth, we are almost thinking about taking out and returning the entire kitchen. They have made a Lowes customer out of us, and I will never have anything good to say about KraftMaid.

Company: KraftMaid/Home Depot
Country: USA
State: New York
City: Amsterdam
Address: 135 Hanaford Plaza Amsterdam NY12010

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