The RoomPlace
The RoomPlace Distribution Center Horrid customer service, Incomplete delivery/installation people, shoddy materials, consistently LATE deliveries

Queen size bed delivered 2 hours past their 3-hour delivery window. Delivery/installation people had no tools to open the packaging or put the bed together.installed the bed slats incorrectly (with a drill, tightened too tightly and with the arch in the wrong orientation) and the verticals were consequently hung too low (they hit the floor). Bed broke in less a week.

Called company and waited 3 days for a technician to arrive. He redrilled the verticals into the slats and that fix lasted less than a week.

Called company again and demanded new slats and verticals be installed by someone who had a clue of what he was doing. Assured me next delivery was in 3 days... I said I'd call a carpenter to make me proper slats and bill them. They said they'd arrange special delivery and installation in 2 days. Could not provide delivery window until expected day of delivery, so I had to wait all day for delivery.

Second delivery was also late... Little expectation this repair will hold.

Do not buy furniture from this company.

Company: The RoomPlace
Country: USA
State: Illinois
City: Woodridge
Address: 2051 Internationale Parkway
Phone: 6307833714
Site: theroomplace.com

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