Sears
Dryer repair appointment missed and rescheduled days later

Had an appointment scheduled for 1-5pm today. Lady called at 10:07 and asked if the tech could come an hour early at 12 IF he gets done early at the previous job. I said sure.

Left to run some errands and I returned at 11:30 and waited til 5. I called and got a msg that my appt was still scheduled from 1-5. Looked on the door and there is a sticker saying please call A&E factory services to reschedule. He was supposed to call but never did. I called both Sears and the A&E place and both just tried to reschedule me several days out, with no explanation why they had wasted my time today. I also think this happened a few years ago with the same group.

I live north of Charlotte, NC and I would recommend using Craigslist rather than Sears, it is more reliable if that says anything about this outfit. Cust svc was Mexican or Indian and English is clearly a second language!

Company: Sears
Country: USA

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