National Floors Direct
Different rug delivered on installation day than ordered

On the day of installation, the rug provided was not the same style or color I ordered. Good ole "bait and switch" tactic employed by NFD. Fortunately, I noticed this as soon as the installer showed up with the rug sample. Why I was never notified by anyone from NFD remains a mystery. After they tried to convince me this was a better rug of the same color (unless you're color blind) with an additional 10% discount, I politely declined. I was then told they could install my original order the following day (this after just being told they were out of stock). When I asked about the 10% discount, they declined (again, this just after I was offered a 10% discount on the supposedly better rug). Put one and one together and this is classic "bait and switch." Buyer beware!!

Company: National Floors Direct
Country: USA

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