Conscallhome
Offering a service that they know TDCJ won't approve

Construction & Repair

I registered with your individuals in November simply because they explained these were authorized by TDCJ and may supply me an area quantity to get calls from my incarcerated family member. I instantly attempted to join up the amount they designated me, however it was not authorized. After 2 months, I had been informed to complete a manual enrollment and deliver a duplicate of my telephone bill. I waited another 14 days, subsequently named to determine why I nevertheless wasn't authorized to get calls. I had been informed from the owner in the established phone acceptance point (866-806-7804) that it'd not been authorized and wouldn't be authorized since TDCJ no further allowed utilization of that organization. While I named to stop the consideration, I required a reimbursement since I have've taken care of a few months' worth of support that I can't and wouldn't actually reach use. I had been informed that I'd not obtain a reimbursement since I had been "purchasing a point (sic) given me by somebody who does not wish to eliminate earnings." Quite simply, the consultant for ConsCall House, Anthony x 511, explained that I had been being lied to from the individual from TDCJis telephone authorization point. After I told him, "No, I had been informed they NO-LONGER permit utilization of that organization;" he replied by stating, "Search, when you quit contacting me a liar, because youare this kind of expert, perhaps I will clarify this to you." He was excessively rude and handled me like I am silly so when I got annoyed, he invested possibly 20 minutes informing me about how exactly I was not hearing him of course if I'd "simply relax" he may have the ability to assist me. I had been sobbing, but I had been really relaxed till he constantly spoke over me and belittled me and basically explained I had been being performed by TDC. I expected him to talk to a boss and he explained there have been no administrators obtainable in the whole building until 4pm and that I would need to call-back. While I asked that (since yes, I-do think he was laying about this), he explained, "Search, because youare contacting me a liar about anything Iam attempting to inform you, Iam not goling to go over this issue with you anymore. Is there OTHER THINGS I will help you with (within an excessively rude, snotty words)?" I attempted to obtain him to keep in touch with me about my consideration and he kept saying that same task within the same snotty tone, and so I ultimately dropped my mood (I'd been sobbing, although not furious as much as that time) and stated, "yes you are able to hug my butt and visit hell." and that I ended the phone call.

I willnot have dropped my mood, but after being informed by TDC that they can never enroll my conscallhome quantity which I can not get my money-back despite not obtaining any support for my cash AND being handled in a rude and demeaning method from the "customer support consultant" AND being lied to in regards to a boss being present? I had been greater than a little upset. I lost my cash for a few months and obtained nothing for this but disrespect and suffering; I'm like I Have been offended twice - once by ConsCallHome and when by TDC - the distinction is the fact that TDC didnot cost me $20.00/month to mess me and ConsCallHome did. I'd like my money-back - I am likely to require it to pay for the usurous telephone costs incurred by Embarq. And that I have not noticed or voiced to my spouse since November 8th, so yes, I'd like my (long-distance towards the prison) telephone listed like yesterday.


Company: Conscallhome
Country: USA
State: Florida
City: Fort Myers
Site: conscallhome.com
  <     >  

RELATED COMPLAINTS

Stuart Allan & Associates, Inc
Not willing to send info

Century Link
Billing/term fee

SWM Laboratories
ACAI Berry free trial

Costco.com
Reconsider before purchasing something through Costco.com!

Direct TV
Toughest customer support actually!

Global Tel Link
Customer service and fraud

Wells Fargo Auto Finance
Billing / Customer Service

AcaiBurn
Merchandese not wanted and told to cancel

I.C. System
Beware of this scam company!

Fifth Third Bank
Customer service is harassing me!