Sears
Mattress Sagging Under Ten Year Warranty, Credit Refused Over Stains

We purchased a mattress from Sears about 6 years ago and they told us we had a 10yr warranty if it sagged. It started to sag right after but we ignored it. Not until my husband's back started to hurt we got concerned. So we call in we send in a fax of the receipt and email in the pictures of the sagging and they tell us it has to be 1 1/2in so we measure and it comes to show its 2 inches of sagginess. I called in and they reviewed the picture they put me on hold and explain it can't be returned or we can't get store credit? How is it no possible? It has a few small stains and they said the stains caused it to sag? So we don't qualify? I am angry my husband cant sleep with me. And plus the stains are not even in the sagging area! Were they right?

Company: Sears
Country: USA

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