Bidetpro
Royal Everest, Inc. Nonexistance of Product Support

I purchased the company's model RSD 3100 Electronic Bidet in the spring of 2009 via their website.

The product arrived and I installed it in my bathroom. The product worked satisfactorily for about 6 months. I noticed that the product was leaking and leaving a small amount of water on the floor after each use.

I contacted the company via their website and was told that small leak was "normal" and not to be concerned. I placed a container next to the product to catch the leak.

In July the solenoid on the product failed. As a result the unit would no longer fill with water and therefore would no longer function.

I again contacted the company and inquired about a returning the product for repair or how to obtain replacement parts.

Over a week later they replied to my e-mail and asked that I send them a picture of the solenoid.

I disassembled the product to comply with their request to take a photo of the solenoid. That is when I discovered the source of the original leak. The water was coming from a small pump. I sent photos of the solenoid and the leaking pump.

I sent the photos via email to them. I was to they didn't have the parts and would have to contact the product manufacturer. A week goes by and I inquire again and their reply was that they sent me an email stating they would order the parts.

It's now September 2 and I get an email that the solenoid was shipped but I would have to wait on the pump as it was not available at this time.

Today, 09/20/10, I emailed them again to ask about the status of the solenoid and received and email stating they contacted me as they did not have my shipping address.

I received no such email asking for my shipping address. This company is the master of the stall.

I provided them with my address.

Even if I get the solenoid the product will still be unusable due to the leaking pump.

I is hard to believe that this company can't or won't provide service for the product they sell.

This is a shell company that only deals in sales but has no service or a supply of parts.

This is my fault for dealing with an internet company with no track record.

I learned an expensive lesson as I am out over $300.00 for a product that failed after only a 12 months of use!

Company: Bidetpro
Country: USA
Address: 13128 Thompson Rd
Phone: 8669258098
Site: bidetpro.com

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