AHS - American Home Shield Warranty Company
Failed to replace tankless water heater like-for-like

In January this year our tankless water heater failed. AHS appointed technician came out and later installed an inferior model. I informed AHS that this heater was not satisfactory and only delivered 2.5 g.P. M compared to my old one of 3-4.5g. P.M.

After many phone calls and a letter from me, AHS said that their technician stated that we did not have the original water heater we claimed to have had. This had a label and telephone number on it. Their technician even contacted the old water heater company using this number. They continued to deny my claim and stated that their plumbing company had destroyed the original. I suppose this was after taking out the $200 worth of brass from it. Meanwhile we were unable to run a dishwasher or washing machine at the same time as showering. Prior to this we had no problem.

I have subsequently written a couple more letters and phoned dozens of times - AHS making me out to be a liar. I have received no letter from them and a couple of phone calls.

Eventually AHS had their own independent technician look into this matter. He confirmed that the newly installed heater was not adequate for my house. Since then, I have waited many more weeks for AHS to decide what to do. Now, the water heater has failed and I am without hot water. They have promised to get a different company in to install a replacement but nothing is happening.

My contract states that there is a like-for-like replacement policy. AHS are con - temptuous of their clients, their Customer Care is non-existent and they need to be reminded from where their revenue comes from. We would all be better off putting the policy money under our beds.

Company: AHS - American Home Shield Warranty Company
Country: USA
State: Iowa
City: Carroll
Address: PO Box 849

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