Sears
Canceled Online Tool Set Order Still Processing After Two Months

I purchased tool set online on 12/26/09 and waited 5 days.

No information on my order was available in those days.

So i called customer service and cancelled my order 0n 12/31/09.

Today is 02/15/10.

They said still processing my cancellation.

I had to pay $120 to my cedit card to avoid further problem.

I have been sending e-mail to customer service 5 times.

Responds are always "sorry, give us 5-7 days to solve this problem"

I strongly suggest that DO NOT SHOP @ SEARS ONLINE.

I like to know if it is worth any legal action aginst these type problem.

Please anybody suggest.

Company: Sears
Country: USA
State: North Carolina

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