National Floors Direct
Partial carpet delivered late and order cancellation refused

To start with, we didn't want the next-day delivery. We told them that we would wait over a week so it could be installed early. The salesman said no problem. When the day arrived, we were told that they would be there between 3 and 6 pm. When I asked what happened to the early delivery I was promised, the only response was that they set the schedule the night before. So basically I was lied to by my salesman.

Next, they did get there at 5:50 pm. Thank God the installer had half a brain. He brought me out to the truck to ensure that the carpet was the right one. He wouldn't let his helper start pulling out the old carpet until I did. I confirmed the carpet, and after a few minutes he realized that he only had carpet to do about a third of the job. I told him I didn't want a partial install. They called the next day to install. I told them not to bother. I had already taken a day off from work and now would have to take another. I'd rather just cancel my order. They proceeded to point out that they have a signed contract. I told them that they didn't live up to their part of the contract: not on time, and then not enough material to do the job.

All they kept saying was that we have a contract that they would hold us to. I'll never use them again!!!

Company: National Floors Direct
Country: USA

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