National Floors Direct
Stay away

To start with we didn't want the next day delivery. We told them that we would wait over a week so it could be installed early. The salesman said no problem. When the day arriveswe are told that they will be there between 3 and 6 pm. When I asked what happened to the early delivery I was promissed. The only response was we set the schedule the night before. So basically I was lied to by my salesman.

Next they do get there at 5:50 pm. Thank god the installer had half a brain. He brings me out to the truck to insure that the carpet was the right one. He wouldn't let his helper start pulling out the old until I did. I confirm the carpet and after a few minutes he realizes that he only has carpet to do about a third of the job. I tell him I don't want a partial install. They call the next day to install. I tell them don't bother. I already took a day off from work and now would have to take another. I'd rather just cancel my order. They proceeded to point out that they have a signed contract. I tell them that they didn't live up to their part of the contract. Not on time and then not enough material to do the job.

All they kept saying was we have a contract that they would hold us to. I'll never use them again!!!

Company: National Floors Direct
Country: USA

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