Ezapeel
James Christopher Design, Inc. Refuse Refund, Unreachable, Ignores Customer, No Service, Misleading, Poor Quality

I purchased one order of Easy Crown Molding 17'x 17' 2 5/8" Kit and one order of another crown molding kit which came with an additional free Easy Door Crown Easy Crown Molding 17'x17' 4" Kit from James Christopher Design, Inc. Via their website http://shop. Ezapeel. Ieasysite.com/default. Aspx. My purchase was placed on May 19 and I received my order approximately three weeks from the date I ordered it. The package arrived as one unit with two individual cardboard containers for each kit. Upon the packages arrival I opened a corner on one of the cardboard containers to see the material and was unsatisfied with the quality of the crown molding. I re-wrapped the package on the cardboard container that was opened and left the other container in its original condition. I immediately took the package to the United States Postal Service on June 5 to send them back to James Christopher Design, Inc. (ezapeel). I purchased a confirmation delivery order for my shipment. I was notified that my package had arrived at its destination on June 13.
Approximately a week later I received a voicemail from a female employee of EZAPEEL notifying me that they had received my package but that it had returned damaged to them and they requested the insurance policy number from the post office in order to collect money for the damage. I was surprised since I returned the package in its original packaging and in the same method in which EZAPEEL sent me the package. Furthermore, I found it difficult to imagine how the flexible material EZAPEELs crown molding consisted of could so easily be damaged. I called EZAPEEL and spoke to the same female employee that had called me. I gave her the label number under which I returned the package and the female employee informed me that this was the incorrect policy and furthermore, a refund was not possible. No store credit or offer of any other form of reimbursement was offered. I quickly made a call to Visa, my credit card company, and explained the nature of the situation. The Visa Dispute Resolution Center offered to suspend the amount of $230.80, which was the purchase price and cost of delivery, from my account until they settled the complaint with EZAPEEL.
Several weeks later I received and update from Visa stating that EZAPEEL claimed they never received the package I returned to them, despite the fact that EZAPEEL called and left a voicemail stating that, to the contrary, they had received my package several weeks earlier. I sent a reply to Visa including the confirmation of delivery label I originally purchased from the United States Postal Office and a detailed description of the voicemail I had received from EZAPEEL earlier on. Several more weeks passed and I was again told by Visa that EZAPEEL had indeed received my package but that they would not issue a refund because I missed the time frame for a full refund. Visa informed me that EZAPEELs explanation stated that from the day the kits were originally ordered to the day the company processed the return shipment from myself would have to be within one months time, despite the fact that EZAPEEL took three weeks to deliver the package and further delayed the processing of my package upon its return to their warehouse. I have never heard of any companys return policy being even remotely similar to this. I called EZAPEEL again and spoke to another employee to ask about this policy. I asked if the time frame for a return was a month from the day I received the package instead of ordered. The employee answered in the negative and assured me that the time frame for a return was a month from the day the package was ordered. He stated that although my package had arrived on June 13 the packaged was not processed by EZAPEEL until June 20, a day over the one month period in which I had originally placed the order. A couple of weeks later I received my final letter from Visa informing me that the charge of $230.80 for the EZAPEEL products that Visa had suspended from my account when I initially filed a complaint, had been re-billed to my account but that EZAPEEL has offered to give me a store credit of $199.85, the total cost of the purchase price minus shipping cost.
After I received the letter from Visa, I called EZAPEEL and talked to Jim. I asked if there was any way I could get my money back instead of a store credit. Jim looked up my order number with EZAPEEL and assured me that because my package was processed only a day out of the companys return policy time frame, it wouldnt be a problem to work something out, in his exact words. He stated that he would talk to the accounting department to see if they could simply credit the amount of $199.85 back to my credit card account and if not, EZAPEEL would cut [me] a check. I gave Jim two days to get in touch with the accounting department and see what their decision would be before calling back for an update. Jim informed me that they could not credit it back to my credit card and instead EZAPEEL would be sending me a check in the amount of $199.85. Three weeks passed and I did not receive a check in the mail from EZAPEEL.
After many attempts, I finally reached Jim again and he assured me he would talk to the accounting office and that I would be receiving my refund soon. Another two weeks passed with no check or word from EZAPEEL. I took to the telephone once again but failed to contact EZAPEEL. I left voicemails but did not receive a call back. I kept trying to call until finally, on a Monday in late October, someone at the EZAPEEL office answered. The employee that answered sounded like the voice of the employee that had originally left a voicemail on my phone stating that they had received my package but that it was damaged. When I spoke to her on the phone this time, I explained to her my previous conversations with Jim. She asked for my name and address and told me to expect a check before the week ended. I revealed to her my concerns about not receiving my refund and the difficulty of contacting the office. She assured me my check would arrive within the week and that the EZAPEEL office was opened from 10:00 AM 5:30 PM, Monday through Friday. This was the last conversation I have had with any personnel of EZAPEEL.
I have called EZAPEEL every day, excluding weekends and holidays, since the beginning of November without success. I have tried e-mailing the company but have not received a response. Furthermore, I suspect their request for all returns to be accompanied by an insurance policy is a ploy to extract more money from their customers. Again, this is only my suspicion, however all events I have written of are all honest and truthful recordings, to the best of my knowledge, of the events that have occurred.

Please do not buy from this company. This has been the worst retail experience of my life. Don't let it happen to you! The quality of the crown molding is shoddy at best and the customer service is nonexistent. I doubt I will ever get my refund from EZAPEEL but I can only hope that my report will save someone else the time and trouble of dealing with them.

Company: Ezapeel
Country: USA
State: New Jersey
City: Long Branch
Address: 28 River Lane, Long Branch 07740
Phone: 7322293900
Site: shop.ezapeel.ieasysite.com

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