Shaw Carpet
Poor Response to Mysterious Spotting

Has anyone else had a problem like this? Shaw wall-to-wall Berber carpeting was installed throughout my second floor (through a decorator). Within months, bleached-out spots began appearing in all areas, even those that very rarely receive any use.

So far, an inspection report claims carpet is not defective, but I cannot explain the source of any of these markings. Because the carpet is cream-colored, there is no way to do touch-up. Shaw Industries and my decorator have been quite unsympathetic to the situation. My only conclusion: there is a severe color-fastness problem, but I am being ignored or sent on a wild-goose chase by Shaw's customer service department.

Company: Shaw Carpet
Country: USA
Address: 616 E walnut ave dalton GA
Site: shawfloors.com

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