Pottery Barn
Sale-priced bed frame grew to $1336.32 with extra fees

Construction & Repair

After reading the fine print while trying to buy a Pottery Barn bed frame, it became apparent that they are trying to double dip on shipping.

What started out as a sale price of only $999 quickly escalated to $1336.32, or over a third of the sale price. Here is how it works, or not. Pottery Barn hits you with a $150 delivery surcharge, which includes setup, and then a shipping and processing charge, in this case a suspicious $99.90.

It is obvious that they are trying to pass the overhead of interstate business on to the consumer, but where are the savings? A local store may be a better option. I do not need to pay $150 for a 5 minute bed setup, and I am unable to opt out of that service.


Company: Pottery Barn
Country: USA
Phone: 8887995176
Site: www.potterybarn.com
  <     >  

RELATED COMPLAINTS

Pottery Barn
Free delivery on furniture orders is built into the price

Pottery Barn
Sale Linens With Prices Ending in .99 Are Not Returnable

Pottery Barn
Badly Placed Monogram Returned, Cash Refund Refused

Pottery Barn
Wool and Jute Rugs Triggered Rashes, Coughing and Nausea

Pottery Barn
Told About Zero Percent Financing, Then Billed 19% Interest

Pottery Barn
Sofa delivered with wrong slipcover and no tracking number