Pottery Barn
Badly Placed Monogram Returned, Cash Refund Refused

I purchased an item from Pottery Barn online and had it monogrammed. There were no problems with the time it took to receive it, but when I got it, the monogram was a joke. I am really surprised it ever left the company looking the way it did. I wish I had taken a picture of it. The last initial was barely readable, and the placement of the monogram didn't make sense. I thought maybe a 5-year-old did the monogramming. I'm annoyed at this point but think, okay, they probably hire a lot of untrained holiday help.

I took the purchase to a store. The person at the store was very apologetic and agreed wholeheartedly with me about the placement and all. She put a credit into the computer and said I would receive a credit back to my debit card for the full amount. I then purchased the same item at the store with no monogram.

Two weeks later I had not been credited, so I went back to the same store, and they called the processing department. They said that because it was a monogrammed item, I could only get back a store credit (in about a month from the time I was told I would get my money back). At this point I don't want to do business with Pottery Barn, so why would I want a store credit?

Company: Pottery Barn
Country: USA

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