Sears
Kenmore refrigerator needed three repair visits, friendly technician

We have had trouble with our Kenmore 3door stainless steel Refrigerator. We have had different repair men here three times. I think (at least hope) they finally have it fixed. I do not like buying an expensive appliance and something goes wrong with it before it is a year old. I do not believe that you should have to buy a maintenance agreement to get good service. If parts were made in the USA maybe things wouldn't break down as much. Technician ID 0546143 was very friendly and helpful and in no rush to get us fixed. You should have more employees like him. It is hard to understand foreigners on the phone when you call and try and get help through the customer service number.

Company: Sears
Country: USA

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