Aaron's Sales & Lease Ownership
Warranty repair swapped 18hp mower for smaller 15hp mower

We are buying a Poulan Pro 18hp mower with only about 4 payments left, and our motor threw a rod. On contacting the manager of our local office, we were assured that as long as we were making payments it was under warranty. We were instructed to bring the mower in and it would receive a new motor.

After a week or so we contacted them to see how the repair was coming. We were told by the same manager that the motor was in but they would need a mounting bracket in order to mount it, and that it should be ready by that weekend. The following week we called again, and the man we spoke to said that the manager we had spoken to was no longer working there, that he was now the manager, and that there was no motor ordered and there never had been one ordered.

After weeks of calling with no answers, we were told our mower was ready. On arriving, we were told that the frame was cracked on our mower, so they had taken the deck off ours and put it onto a much smaller 15hp mower. We told them this was not acceptable, as it was a much smaller mower and not the mower we were purchasing.

On arriving home, we called the district manager and told him this was not what we had agreed upon in bringing the mower in for repair and that we would not pay for this "loaner." The manager said he would make arrangements for us to not have to pay any additional money for this replacement mower.

On arriving home with this mower, the front tire was flat and the headlights did not work, besides it being much smaller with less hp. We have since received a bill, and we told them that the district manager said we would not be billed the last 4 payments, as this is a less expensive mower than the original mower we were purchasing. The new manager said he has heard nothing of this from his district manager. We have paid on this for about 2 years and only had 4 payments left, and they have not honored the warranty!

Company: Aaron's Sales & Lease Ownership
Country: USA
State: Oklahoma
City: Duncan
Address: 1206 N. Highway

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