Home Depot
Same Green Crush Paint Gallons Dried as Different Colors

My husband and I have just moved into a new home and decided to repaint all five rooms of our condo. We bought every can of paint at Home Depot, trusting its sales staff and taking their advice on brand and finish. For the dining room, one gallon of "Green Crush" came from the West Roxbury store and another from the Watertown branch. My husband put in 13 hours cutting in and applying two coats there. After the walls dried, it was obvious that the two gallons were not the same color: half the room is one shade and the other half is different. The label says "Green Crush" on both and the tint formulas match, but the colors differ significantly, by about three shades. How is that possible? You advertise yourselves as home improvement know-it-alls with the best, most knowledgeable employees, so please tell me.

The highlight came on June 28, when we arrived at the Watertown store to ask for our money back for the paint and met Tony D. Your friendly, welcoming staff member chose to blame us for something beyond our control and to shout at us about absorption. Putting the fault on the customer is the last thing an employee should do, but there stood Tony D. in his orange apron, scowling, crossing his arms over his stomach and raising his voice to my husband. We wanted a refund and a fresh gallon to fix the wall. Tony D. shouted at my husband. We requested the manager. Three times Tony claimed that Devon Campbell, the store's manager, had told him to say that only one gallon would be replaced and that the manager would not come out. He never phoned the manager and simply kept relaying that line. Whenever I tried to speak, Tony D. avoided looking at me, brushed off every attempt and went on yelling at my husband.

Please pass along my thanks to Tony for treating me like it was the 1950s; the Watertown branch seems to think a hardware store is no place for women. The way your staff treated us left us outraged and appalled. Handling customers' complaints and trying to solve them belongs to the manager, but Mr. Campbell was busy in his office and would not face us, sending an annoyed messenger in his place.

Kindly mail us a check for $83.92 to cover the two gallons of Behr "Green Crush" that wrecked our wall, plus the two gallons we purchased to repair it. Also explain how you, the home improvement authorities and our supposedly caring local store, plan to make up for the hours of labor already spent and still to spend cleaning up the mess left by your "knowledgeable" employees. We were also met with eye rolling, tiresome sighing and rank disrespect, with no apology. Across the years we have given Home Depot tens of thousands of dollars, and still your staff treated us like solicitors bothering them. Tell me one good reason I should not do my shopping at Lowe's, Harvey's or any other store that really backs its products. Persuade me not to warn every friend, relative and contractor I know and advise them to steer clear of Home Depot. The modest savings in your store are no compensation for the disgraceful way we were treated. Again, please issue the refund as a check and not as store credit, as we do not wish to shop with you anymore.

Company: Home Depot
Country: USA
State: Massachusetts
City: Watertown

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