First Small Engine Service
Lawn Mower Service

I called to inquire about having my lawn mower serviced in the middle of the summer 2006. I was quoted a rate of $35 to have the oil changed, blade sharpened, filters replaced, and spark plug replaced. Keep in mind there is not a lot of oil used and the parts are really minimal cost.

I was told the mower could be done in a few days. I went to pick it up a week later when it was finally ready. I was told I could come by at the open of business to pick it up. I was in a hurry as I needed it back to cut my lawn that morning and then head out of town for a few days on a work trip.

The employees showed up a half hour AFTER the opening time for the business despite knowing I would be coming first thing to pick up the mower. I was charged over $70 for the repair. The man checking me out giggled and said it has been happening a lot that they tell you one thing over the phone and then charge you the "right price" when you pick it up. I argued, but they said I would have to leave the mower there until a manager could come in and weigh in on the subject. I paid the rip-off price and left with my mower.

The blade was no sharper than when I dropped it off. The mower also seems to run slower and worse than before I had it 'serviced'. I wish I did my research before trusting this place. It was a complete rip-off. They doubled the price, were a half-week late on getting me my mower and the job itself was poor. To top it all off, they were actually sarcastic and laughing about the price 'difference'.

Be warned.

Company: First Small Engine Service
Country: USA
State: Colorado
City: Aurora
Address: 1750 Chambers Rd # E
Phone: 3033674555

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