Ashley Furniture
Ripoff lied about cash refund i got the run around to get a refund still havent received it

I bought two recliners, was told it would take 3 weeks to deliver, I changed my mind, decided I didnt want to wait that long, I returned them, the salesman initially told us that we could return them and get our money back right away, instead as it turns out we would have to wait 7-10 days, 7-10 days came and went, when I called them, they said the reimbursement had not been processed, would be processed that thursday, then cut friday, be sent via courrier to their store where I could pick it up Monday, on monday morning I was told that the check had been sent to my home instead and that the accountant physically handed it to the postman, several days went by and I have not received my reimbursement, I have called them back and they said they will cut me another check but it will not be ready again for a few days! I insisted that they cut the check and I would pick it up, we will see if it is there when I get there. The worst part about all of this is the very bad customer service I recieved, every time I would call, no one knew what was going on or tried to resolve the issue, if it wasn't for the fact that I called every day, nothing would get done, and I have yet to see if I will be receiving my money. Don't buy anything cash from these guys, they will make it hell if you try to get your money back.

Martha
Cedar Park, Texas
U.S.A.

Company: Ashley Furniture
Country: USA
State: Texas
City: New Braunfels
Address: 1431 FM 1101
Phone: 5129905111

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