Home Depot
Maytag Epic Dryer Never Worked and Replacement Never Scheduled

I purchased a Maytag EPIC dryer at Home Depot on 2/3/07, which was installed in my home on 2/7/07. This dryer has not been in working order ever since installation. I went to Home Depot in person on the very same day that the dryer was installed to explain the situation, and I was given phone numbers to call for Maytag to replace the dryer that does not work. I phoned what turned out to be a Whirlpool number, which transferred me back to a Maytag support rep. I was told a repairman would have to come to my home to evaluate the dryer, which did occur. The repairman told me the dryer could not be repaired and wrote on the report that it needed to be replaced.

There were more phone calls to Maytag, Home Depot, and Whirlpool, and on and on and on. On the last phone call to the Maytag support team on 2/28/07, I was told that my order had not been processed properly by one of the employees, so I would have to wait yet another 24 hours to have someone phone me to schedule a replacement delivery and installation. It is now Saturday, I have heard nothing back from Maytag, and Home Depot has not been any help, telling me to keep calling Maytag.

I have sent an e-mail to the Maytag support team and to various CEOs of the companies involved in this mess. Please see the wonderful e-mail response from Maytag.

Forwarded message:

Hello,

Thank you for visiting our Maytag.com customer service page. We appreciate your interest in our products and service.

Maytag Epic is a new line of laundry products which provide horizontal axis, front-load washers with a matching dryer, and risers for both. For any and all questions or comments please contact the Epic Consumer Service department at 800-585-4132 inside the US, and 800-807-6777 for Canada. The hours of operation are Monday-Friday 8:00AM - 6:00 EST.

*Home Depot consumers (other than non-repairable damage) can call 800 392 4260 prompt 2, prompt 1.
*Home Depot consumers (non-repairable damage) can call 877 461 3376 Prompt 2, prompt 1.
*Retailers/Contract (independent dealers and builders) can call 800 585 6057.
*Independent retail locations with non repairable damages can call 800 444 5222 prompt 2.
*Indirect builders/distributor accounts with non repairable damage can call 800 456 1176 prompt 2.
*Direct builder accounts with non repairable damage can call 800 937 7833 prompt 1.

If you have additional questions or comments, please do not hesitate to contact us.

Sincerely,
Brandy
Maytag Consumer Services
(Mon.-Fri. 8:00 A.M.-8:00 P.M., Eastern Time)

Received Date: 2/28/07
Completion Date: 3/1/07

Original message follows:

CONSUMER INFORMATION

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Product question

I purchased a Maytag EPIC clothes dryer on 2/3/07 from Home Depot. Ever since this dryer has been installed, it has not been in working order. I have been repeatedly told by your phone representatives that the dryer will be replaced. I keep hearing that a service person will call me about a time to schedule a replacement delivery, but this has yet to happen. I have been stuck with this useless dryer for almost a month now. I have had it with your company. This is the most ridiculous customer service, or lack thereof. I need someone to resolve this problem A.S.A.P. I am tired of being nice about this situation. I made a purchase of a new dryer in good faith and have been spit on. I will never buy anything Maytag again. If this is the way you treat your customers, everyone should be informed. I think I will inform everyone in the law firm where I work of this situation and tell them never to buy a Maytag.

Company: Home Depot
Country: USA
State: California
City: San Mateo
Address: 2001 Chess Drive
Phone: 6505259343

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