Sears, Roebuck And Co
Extended Warranty Washer Repair Failed Twice

My husband, and I bought a very expensive washer and dryer set from Sears. We purchased an extended warranty.

Approximately 6 weeks ago we noticed a problem with our washer. We contacted Sears and they came to our house. The service technician was unable to fix the problem because the part was not in stock. "Just-in-time" stocking rears its ugly head again. The part came two weeks later and the technician came out again. He "fixed" the problem and left. After six loads of wash the basement was flooded. The exact part repaired was broken again.

Another two week wait! But, wait we received a phone call last night, February 28 the technician is off sick and nobody can come until Monday March 5th.

We have not had a functioning washing machine for 6 weeks. We have two children, pets and very physically demanding jobs. We need to wash our clothes and the laundromat is getting expensive.

Company: Sears, Roebuck And Co
Country: USA
State: Illinois
City: Hoffman Estates
Address: 333 Beverly Road

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