Sears
Front Load Washer Broke in One Year, Repair Parts Unavailable

We purchased a brand new front load washer and dryer from Sears exactly one year ago to the month (almost the exact date) and the washer has broken down. We called Sears for service. They came out and as usual stated the problem could not be fixed because they did not have the part in stock. I hit the roof! I am tired of them not having the parts to fix things. They also admitted that the reason why we were experiencing smelly laundry is because when Sears installed our washer, they made the hose in the back of the washer too long and a lot of back water was getting into our clothes causing a terrible smell. They fixed the hose and came out to install a new pump and then told us after installing the pump, the machine still is giving them a strange code and is still not working. We are down to the wire now. I am home trying to recover from severe double pneumonia, Thanksgiving is coming, and these people don’t care about fixing the problem in a timely manner and refuse to give us a new washer. My husband has had to go to the Laundromat 2 weeks in a row and this is breaking our backs!!! Now it looks like we will have to go a third week to the Laundromat because Sears once again dropped the ball!!! We plan never to purchase a single from Sears again!!!

Company: Sears
Country: USA

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