Home Depot
Manager marked my paint with a knife while refusing returns

This dates back 2 months, but I just found this site, so I am reporting it.

I made a home improvement and bought a lot from Home Depot. The policy said we could return in any store. Every time I bought, I asked if the item was returnable. I only buy what is returnable, because I am not sure if it will fit my house.

When I came to this Home Depot, a young guy tried hard to deny my returns. I had to discuss every single item with him. Most of them were still in original packing, so he could not deny them. Then he said my paint was frozen. OK, that I accepted and agreed to bring home. Then the ceiling diffuser was not on my receipt. OK, I agreed to take store credit. Then he said it was open and unreturnable. Why? Because it is a plumbing item. Hmm, the plastic diffuser was in perfect condition, except I opened it and discovered I had bought the wrong size, and it was not returnable!

I asked to talk to the branch manager. All of a sudden, a man without a name badge, without saying a word, came up behind me with a small knife and started to mark my paint (which was obviously mine, because I paid for it and had not returned it). I noticed and asked, and he stopped. Then I was told that he was the branch manager.

What kind of attitude is that for a branch manager? Why did he use a knife to mark my paint? Why did he do that like a thief? And he did not answer any of my questions about the diffuser!

The next day, I returned the diffuser at another store in Hartford. No problem at all. Now I never buy anything from the West Hartford store.

Company: Home Depot
Country: USA
State: Connecticut
City: West Hartford
Address: 503 New Park Ave
Phone: 8602311919

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