Aaron's Rental
Selling Used as New Furniture then hassling to get returned

Bought a sofa at Aaron's rental. Was told by salesman that it was new. Expressed to salesman did not want used. Told by salesman and manager that item to be delivered is new. I have several years experience in the furniture business so I know the differences in quality of furniture as well as how some companies will try to hide flaws and fixes.

When the sofa was delivered they quickly droped it off then left. With the delivery persons gone I began to inpsect the sofa. It took me less then 2 minutes to realize this sofa was not new. There were stains in some areas as well as spots that were re-sown and faded areas. Not even a good used condition. It was absolutely terrible.

I looked over the paperwork and it clearly showed this was to be a new sofa. When I called the store to have it returned they told me I purchased the used on and they had the tags. I informed them no my contract states new.

It took an official letter from a lawyer to get them to take the sofa back. At which point they tried to get me to exchange it for a different product. That really pissed me off and told them I would not buy from a company that intentially lies to their customers.

Company: Aaron's Rental
Country: USA
State: Ohio
City: Elyria
Address: 335 Midway Blvd

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